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Young People Design Tools for Support Workers


Young people affected by recovery designed a tool to allow practitioners to gather their stories and make them accessible for impacting policy, funding and service provision by exploring what matters to them. Alongside a text support service, an online app/website would offer further functionality that the founders highlighted as important. The importance of being able to see how others were feeling and coping with their story becomes important here, as does the attractiveness of the page as the user lands on it.

Initial discussions considered:

“Growth bigger than Facebook.”

“6.5 million texts.”

“can we do this?”

“We will never get something like that here.”

“Texting is the easiest way.”

“What if you have no credit?”

In discussing what could be achieved, the group did show reservations:

“We will never get something like that here!”

When discussing different ways in which a story should be shared, participants said,

“I wouldn’t care if people saw my story: it is in the past.”

“If it can help and no one knows it’s you why not?”

Participants looked to other websites while thinking about the design and branding of Everyone Has a Story:

“Easy to navigate/ get information.”

“Made for young people.”

“The line explaining the site is too long and some thought ‘Police Scotland’ was off putting for young people.”

“The stories are unedited which is good.”

“We wouldn’t email, we don’t use email.”

“It doesn’t say free phone and text option is not clear.”

“Boring, no images.”

“Too much writing.”

“White text on the red is hard to read.”

“Don’t like ‘live chat.’”

“It’s a big number so you know where to call.”

“Humour is good but it is too plain.”

“I don’t know what this website is for.”

“A website should explain things.”

When designing their website, participants wanted:

“Blurred out images of people who’d like to share their story. This is to give privacy but also indicate that this is a real person.”

“Unedited story of the person logging their journey.”

“Clear navigation. Sharing the story is the most important and has to be immediate.”

“Big photographs. Mixture of moods, not all happy but not all sad either.”

“‘Everyone has a Story’ this was from one of the participants which is an excellent message for the site. It is inclusive and welcoming.”

“Blue and yellow.”

“Speech bubble buttons.”

“Location map with people near but also services, which are near.”

“‘Can we help?’ Important for one of the participants, who felt the website should help as well as log stories.”

“Classic photography nothing patronising or silly.”